Question 1

How do I book an installation?

Accepted Answer

The first step in booking an installation is to fill out our online form to receive a free estimate. Alternatively, you can provide a photo of your home or your address to us by text or e-mail to receive a quote. We do prefer that you fill out our online form, so in return we can provide you with a more precise detailed estimate. The turn around for a quote is typically within 3 hours, but can be slightly longer during the busy season. Upon receiving your estimate, you will be directly in touch with one of our team members who will schedule your installation should you choose to continue.

Online Form 
Text: 778-953-0576
E-mail: tcequotes@gmail.com

Question 2

Can I add extra services after booking an installation?

Accepted Answer

Yes! It is best to let us know ahead of the installation date if you'd like to add additional lighting as we will have to bring stock with us. If you'd like to add anything during the install, please speak with one of our crew members on site and they will be happy to accommodate you. Please note that you will be charged for additional product and labor costs.

Question 3

Can I change my installation date?

Accepted Answer

Yes, within reason. As we get into peak season the schedule fills up quickly, and there are less openings for scheduling changes. Please let us know as soon as you can if you'd like to reschedule your installation. If you have paid a deposit to book in November or December, you have a 48 hour window to reschedule without losing your deposit.

Question 4

How much does it cost to receive an estimate?

Accepted Answer

Our estimates are completely free! You can receive an estimate by filling out our online form, or sending us a picture of your home or address by text or e-mail.

Online Form 
Text: 778-953-0576
E-mail: tcequotes@gmail.com

Question 5

When is the best time to book an installation?

Accepted Answer

We recommend booking your light installation with us as early as possible, especially during the busy holiday season. We usually start taking bookings with new clients in October, and our schedule fills up very quickly. By booking early, you will have a better chance of securing your preferred installation date and time.

For returning clients looking to get to get their lights reinstalled following removal, we start taking booking as early as September.

However, if you have missed out on booking early, don't panic. We will do our best to accommodate your request, but please keep in mind that availability may be limited.

If you prefer to book during peak season (November and December), we recommend booking at least 4-6 weeks in advance to ensure availability. However, we do our best to accommodate last-minute requests whenever possible.

If you have any specific questions or concerns about our services, please don't hesitate to contact us. Our friendly team is always happy to assist you in any way we can.

Question 6

Do I need to fill out a quote form for reinstallation?

Accepted Answer

No, if you are a previous client and would like your lights installed for this season, please contact us directly to book a reinstallation. If you would like additional lights installed, feel free to either fill out an estimate form or let us know when you book your reinstallation so that we can accommodate your request.

Question 7

Can I receive an in-person consultation and measurement?

Accepted Answer

Yes, we offer in-person consultations and measurements for a $50.00 consultation fee which is deducted from your installation rate if you book with us. Our team will schedule a convenient time to come to your home or business to assess your needs and provide a comprehensive consultation. Our in person measurements are more accurate than an online quote and will provide you with on-the-spot pricing that matches your final rate nearly *100% of the time.

*Compared to an online estimate.

FAQ

Frequently Asked Questions